Overview
What is IBM Business Automation Workflow?
IBM Business Automation Workflow is a solution that helps users automate digital workflows to increase productivity, efficiency and insights — on premises or on cloud.
Good BPM tool with many features.
One of the pillars of the Digital Transformation, Business Process Manager
IBM BPM Review
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Overall a good BPM engine, but use it for what it's meant to be
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Complex tool, but works well.
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Pricing
What is IBM Business Automation Workflow?
IBM Business Automation Workflow is a solution that helps users automate digital workflows to increase productivity, efficiency and insights — on premises or on cloud.
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- Free/Freemium Version
- Premium Consulting/Integration Services
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What is IBM Business Automation Workflow?
IBM Business Automation Workflow Video
IBM Business Automation Workflow Competitors
IBM Business Automation Workflow Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | , |
Mobile Application | No |
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Reviews and Ratings
(72)Attribute Ratings
Reviews
(1-4 of 4)- It is a very complete solution. It has a Process Manager, Operational Decision Manager for management of business rules, CASE Manager for case management, and as of this year, it also has a suite called Digital Business Automation,where FileNet and Datacap are integrated for document management, all in a single solution.
- After a few years, we managed to make IBM Business Process Manager a robust and mature solution. Now, we are generating more than 10,000 instances daily, with an average lifetime of 25 day--with 150 intensive users, plus an occasional 2,000. We have integrations of all kinds, WebServices, Rest, Queues, etc.
- It allows us to synchronize several Portal Servers, with a solution called Federal Portal. In it, users enter a single portal and can see and work on tasks independently of what portal these tasks are generated by.
- This solution serves to balance the load if it is too large, and also to give a better infrastructure for our critical processes. It also is able to coexist with different versions of the product while processes are being updated. In our case, we have 3 Portal Servers integrated to a Federation Portal.
- In the methodology of BPM, continuous improvement is essential, and for this we must be able to count on performance indicators. In order to do this, we had to develop a scheme outside the tool, because many instances did not have an adequate performance. I am informed that IBM will shortly resolve this.
- The BPD is an established system, meaning it is monolithic, and comes with all the issues that these types of systems have.
- It is an easy-to-use suite for simple processes, but if you need solutions with many integrations and complex screens, you need to work with experts with at least 2 years of experience.
It is a mature and stable suite that will allow you to grow without difficulty, as long as it is properly implemented. In the first few years, we required IBM to evaluate our developments, and in this way we learned from our errors and capitalized on this knowledge base.
- Process designer
- 90%9.0
- Process simulation
- N/AN/A
- Business rules engine
- 100%10.0
- SOA support
- 90%9.0
- Process player
- 80%8.0
- Support for modeling languages
- 80%8.0
- Form builder
- 80%8.0
- Model execution
- 50%5.0
- Social collaboration tools
- N/AN/A
- Dashboards
- 20%2.0
- Standard reports
- 20%2.0
- Custom reports
- 20%2.0
- Content management
- 80%8.0
- In the case of retail origination, the back office required for processing was reduced by 50%. The cases sent to credit assessment were also reduced by 50%. The quality at the origin was improved by 10%.
- By having detailed tracking for each request, the audit reports stopped being unfavorable.
- It is a fundamental pillar in our digital growth, allowing us to align our processes to our business needs.
IBM BPM - the best commercial BPM software package
- Coordinates work across departments.
- Organizes processes around customer inputs and outcomes rather than around silos and divisions.
- Integrates with other software systems in a straightforward way.
- Provides efficient UI building functionality - for UIs on mobile, tablet, and desktop browsers.
- Measures efficiency, process outcomes, SLAs.
- Particularly strong in Financial processes (loan origination, insurance underwriting, asset management, bond processing), but also works well for logistics processes and customer services processes.
- Installation is (typically) a bit painful out of the box and requires expert help.
- Following installation, initial projects require outside consulting expertise to be successful. Projects without importing BPM expertise tend to have much higher failure rates. Though individually the technologies involved are widely available and not complicated, combined and collectively BPM solutions require a flexible, creative, technical talent to help deliver. It takes time to learn the judgment and craft required.
- The out-of-the-box UI controls (widgets) are not terribly inspiring- on desktop or mobile. Use of third party toolkits (e.g. Brazos) is recommended. Silver lining: those third party toolkits are quite good.
- We use IBM BPM more to help our customers than to help ourselves. For our customers, IBM BPM has helped us dramatically reduce cycle time of previously manual processes, while increasing accuracy and customer satisfaction. However, it is difficult to get customers to go on record with ROI as they treat this as confidential/private information.
- BPMN diagrams are somewhat easy to read and comprehend for non-technical business users.
- BPM Coaches allow developers to rapidly develop simple User Interfaces.
- BPM allows developers to call basic SOA services easily.
- If you need to develop complex User Interfaces, they are very hard to implement using Coaches.
- If you need to call SOA Services that have complex data structures such as recursively nested objects and anyType objects, the built in service discovery and type generation does not support it and blows up.
- The Process Designer IDE tends to run very slow because of all the chatting it has to do with the server side Process Center.
- We are documenting our business processes using BPMN.
- We are forced to think deeply about our processes and optimize them as a result.
- We are getting rid of manual processes such as mailing paper forms.
- We can monitor our processes and improve them constantly.
- Creating a Coach UI
- Calling a simple Web Service
- Claiming and submitting a task
- Developing a complex UI
- Calling a complex Web Service
- Development can be slow because Process Designer IDE chats with server side Process Center a lot
Complex tool, but works well.
- System does a great job normalizing business process and automating order processing tasks. Before TeamWorks, the process was much more manual and more expensive staff ($65k to $70K) were required to manage the process. Since implementing TeamWorks, we need much lower-skilled workers to manage order processing.
- System ensures that we have consistent data across all systems.
- Rules engine is really the “company playbook” – it is the heart and soul of how the company works. It handles thousands of orders per day
- Related to the importance of the system to the company, it represents a single point of failure. Company is totally dependent on the system to enable to company to function.
- A complete order cycle might take two weeks. If a rule is modified during this cycle, the system may break (e.g. looking for a data object which is required to make a decision but which is no longer available). A new rule must be manually constructed based on the old one, and then used to replace the old rule. There is no real version control management for rules. This is something that is available on the latest version of the software.
- Data consistency. Data in SFDC is not kept updated automatically without requiring salespeople or others to manually keep the system up to date.
- Automation means that order processing is much easier for staff – less skilled people needed.
- Order management. Sales orders are entered in SFDC by salespeople and all of the processing and business rules for order management are handled by the TeamWorks business rules engine. Integration with SFDC is extremely important.
- Implemented in-house
- In-person training
- SFDC / Great Plains / Customer Portal (home grown)